The ResourceConnect Web Chat features a couple major security features which make it a great choice for confidential web-based communications…
The ResourceConnect Web Chat is end-to-end encrypted. Thus, only you and the person you’re chatting with can read the contents of the messages being sent. Please be aware that the contents of the messages do not get saved anywhere on any of your devices. Unless you take screenshots of your conversation, once you close your browser window or a message has hit its message expiration date, that message will be completely gone. Also, once a message has hit its message expiration date, or you delete it or the conversation it was used in, that message will be permanently removed from the ResourceConnect servers.
However, there are still some important safety risks to be aware of…
First, there is no technology anywhere, and never will be, that can prevent information from being read on a device that has a virus, malware, spyware, etc installed on it. If a spyware or virus program is able to record keystrokes or take screenshots every X number of seconds, there’s nothing that can be done to make this device safe.
While the web chat is encrypted, if your computer has been compromised, someone else could still see your chat conversation. It is strongly encouraged that you be sure to find a safe, untampered with computer for the chat, or to call your phone support line from a safe phone. See here for more information on the safety considerations of the web chat. If you believe your device even has the potential to have been compromised, it is safer to use another device to communicate on ResourceConnect or give your organization a call from an unmonitored phone.
Second, an eavesdropper who is listening to your internet traffic will be able to see that you are communicating with someone on ResourceConnect. They won’t be able to see which provider they’re talking to, but they will likely be able to put two-and-two together if they saw that you were on your organization’s webpage and then they were suddenly using ResourceConnect. Again, because ResourceConnect is end-to-end encrypted, anyone listening in on the internet traffic won’t be able to see what is being said. They will only be able to see that something is being said, which in some cases could pose a risk.
Note that the mention of these security risks is not an indication that we believe ResourceConnect is not a safe form of communication. We are simply giving you all the information available for what risks are out there. If you feel that any of these risks apply to you, please call us or visit us at our local office.
Once you have read this important information and are ready to proceed with the online chat, please click on the button below to begin chatting.
